Frequently Asked Questions
Everything you need to know about shopping with Matte Collection.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags and hygiene liners intact within 30 days of purchase. Please note that for safety reasons, some swimwear and intimate items may be final sale.
How do I know what size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before checking out.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for flexible installments.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.